Nurses, both new and experienced, as well as nursing students during their clinical work placement report that they experience uncertainty when it comes to remembering and safely carrying out a multitude of healthcare procedures.
A new hire therefore spends a great deal of time consulting and observing experienced colleagues, and generally reading up on descriptions of procedures. The recently hired staff question their competency in handling the procedure safely and experience that they are unable to meet the expectation of the clinic. Additionally, experienced nurses also report uncertainty surrounding several procedures.
The procedures are often interpreted differently, and the staff therefore provide different communication and information to their patients during their hospitalization. This jeopardizes patient safety and can result in a bad experience for the patient.